Twenty seconds waiting with dead silence feels like a whole minute. 99% of callers who wait in dead silence hang up within 40 seconds.
Put music only on hold and callers will stay on the line just 30 seconds longer than they do in dead silence.
Educating callers makes time on hold pass quickly.
Put well written, informative messages on hold and callers stay on the line up to three minutes - but they feel as though they've waited only one minute.
Ideas On Hold on hold messages make your Customer Service feel much, more responsive.
Callers Learn More & You Earn More
Ideas On Hold messages increase caller inquiries 15%, leading to a 12% increase in requests for products and services mentioned in the on hold ads.
Our Customer Service supports Your Customer Service